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Title
Text copied to clipboard!Front Desk Representative
Description
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We are looking for a Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises. As a Front Desk Representative, you will manage the flow of people through the business and ensure that all receptionist responsibilities are completed accurately and delivered with high quality and in a timely manner. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful in this role, you should have a pleasant personality, as this is also a customer service role. Multitasking and stress management skills are essential for this position. Ultimately, a Front Desk Representative’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.
Responsibilities
Text copied to clipboard!- Greet and welcome guests as soon as they arrive at the office.
- Direct visitors to the appropriate person and office.
- Answer, screen, and forward incoming phone calls.
- Ensure the reception area is tidy and presentable, with all necessary stationery and materials.
- Provide basic and accurate information in person and via phone/email.
- Receive, sort, and distribute daily mail/deliveries.
- Maintain office security by following safety procedures and controlling access via the reception desk.
- Perform other clerical receptionist duties such as filing, photocopying, and faxing.
Requirements
Text copied to clipboard!- Proven work experience as a Front Desk Representative, Receptionist, or similar role.
- Proficiency in Microsoft Office Suite.
- Hands-on experience with office equipment (e.g., fax machines and printers).
- Professional attitude and appearance.
- Solid written and verbal communication skills.
- Ability to be resourceful and proactive when issues arise.
- Excellent organizational skills.
- Multitasking and time-management skills, with the ability to prioritize tasks.
Potential interview questions
Text copied to clipboard!- Can you describe your experience in a front desk or receptionist role?
- How do you handle a situation where a visitor is upset or frustrated?
- What steps do you take to ensure the reception area is always presentable?
- How do you prioritize tasks when managing multiple responsibilities at the front desk?
- Can you provide an example of a time you went above and beyond for a guest or client?
- What office equipment are you familiar with, and how have you used it in previous roles?
- How do you handle confidential information that comes through the front desk?
- What strategies do you use to stay organized and manage your time effectively?
